Engineering
Software Engineer — NethraCX Implementation, Support & Product Marketing
We're looking for a versatile Software Engineer to help build, implement and support NethraCX, our AI observability platform for modern contact centers. It's a multi-functional role spanning implementation, technical support, development, AI-assisted engineering and product marketing — ideal for someone who learns fast, takes ownership, and wants broad exposure to a real SaaS product rather than a single narrow lane.
Responsibilities
- Implementation: help configure and integrate NethraCX with contact-center platforms and enterprise systems, including API integrations, authentication and application setup, from testing through customer handover
- Technical support: provide first-level support for customers and internal teams — investigate application, integration, API and data issues, analyze logs, reproduce bugs, and maintain support documentation
- Development & automation: build and maintain Python scripts, integrations and backend/data-processing components; work with REST APIs and JSON; use Git for source control and participate in code reviews
- AI-assisted development: use tools like GitHub Copilot and Claude daily — writing effective prompts, understanding unfamiliar code, generating and reviewing AI-assisted code, and debugging with AI support (all output reviewed and validated before production use)
- Product marketing: contribute to NethraCX's LinkedIn and social presence — technical posts, product demos, screenshots and short videos that turn product capabilities into clear, accessible messaging
- Collaborate directly with customers, partners, developers and product/architecture teams, documenting issues and proposed solutions clearly
Requirements
- Good working knowledge of Python
- Comfortable with Git/GitHub-based source-control workflows
- Understanding of REST APIs, JSON, and basic SQL/relational databases
- Basic familiarity with Linux and the command line
- Practical experience with, or strong interest in, AI development tools such as GitHub Copilot or Claude
- Excellent written and spoken English — able to explain technical issues in plain language
- Strong willingness to learn unfamiliar technologies and take ownership of ambiguous problems
Nice to have
- Exposure to JavaScript/TypeScript, React or Next.js
- Familiarity with PostgreSQL, Docker or a cloud platform (AWS or similar)
- Prior exposure to Genesys Cloud CX or another contact-center platform
- Interest in content creation — LinkedIn posts, demo videos, technical writing
What you'll work on
- Customer implementations and integrations for NethraCX
- Python-based backend services, automation and data-processing components
- React/Next.js frontend and API surface as the product evolves
- Support tooling, knowledge base and troubleshooting workflows
- Product marketing content — demos, posts and release communication
Benefits
- 10 paid holidays per year
- Direct, hands-on ownership of an early-stage SaaS product
- Path to specialize as the team grows — Software Engineering, AI Engineering, Cloud/DevOps, Implementation, Technical Support or Product
Travel
Primarily remote, with occasional national and international travel for customer, partner or product needs, subject to business travel authorization.