Global contact center implementation & support, delivered from India.
Alongside our own products, microXoft provides contact center implementation and ongoing support services for organizations running Genesys, Amazon Connect and other CCaaS platforms — delivered end-to-end by our India-based team.
Implementation and support, not staffing.
Our services team is organized around contact center outcomes — not headcount — and draws on the same platform depth and observability discipline that goes into NethraCX.
Implementation
End-to-end setup of contact center platforms — routing, IVR/flows, integrations, reporting and go-live — configured around how your operation actually runs.
- Platform configuration & migration
- IVR / call flow design
- CRM & telephony integrations
- Go-live support & knowledge transfer
Managed Support
Ongoing operational support for contact center platforms, so issues get resolved by people who understand both the platform and the business behind it.
- L1–L3 platform support
- Change & configuration management
- Incident response & root-cause follow-up
- Regular health reviews
Optimization
Using the same observability discipline behind NethraCX, applied as a service — finding what's changed, why, and what to fix.
- Routing & IVR tuning
- Reporting & dashboard build-out
- Data quality and integration audits
- Performance and cost reviews
Deep, hands-on platform expertise.
Our services team works across the major CCaaS platforms, with particular depth in the Genesys ecosystem.
Have a contact center to implement or support?
Tell us about your platform and scope, and our services team will follow up.